Privacy For Consumers at Citi

Our goal is to maintain your trust and confidence when handling personal information about you.

You Have Choices

As a Citi customer, you have the opportunity to make choices about how personal information about you may be shared. As you consider this, we encourage you to make choices that enable us to provide you with quality products and services that help you meet your financial needs and objectives.

Security of Personal Information

The security of personal information about you is our priority. We protect this information by maintaining physical, electronic, and procedural safeguards that meet applicable law. We train our employees in the proper handling of personal information. When we use other companies to provide services for us, we require them to protect the confidentiality of personal information they receive.

For more details, please check our business sites.

Protection of U.S. Social Security Numbers

It is the policy of Citi businesses that collect U.S. Social Security numbers in the course of business to:

  • protect the confidentiality of such Social Security numbers;
  • prohibit the unlawful disclosure of such Social Security numbers; and
  • limit access to such Social Security numbers.

Email Encryption

What is encryption?

Encryption is a way in which Citi can protect confidential, proprietary and sensitive information by converting it into a coded, unreadable format. Encrypted email can be transformed back into readable form only by the intended message recipient.

Put simply, secure email essentially "locks" a message by authorizing only the recipient with the correct key to "unlock" and view it.

Why does Citi use email encryption?

Protecting the privacy and security of employee, client, and business partner information has always been a top priority at Citi. In keeping with this ongoing commitment, Citi now encrypts external email (both text and attachments) that contains confidential, proprietary and/or sensitive information, including personally identifiable information (e.g., social security numbers and credit card numbers). This enables us to protect this type of information and minimize the risk of potential unauthorized viewing or malicious intervention.

How will Citi's use of encryption technology impact email recipients?

Secure email recipients should not experience any interruptions in communications with Citi due to the use of encryption technology, and no special software or downloads will be required to receive secure email. You will be asked to complete a one-time registration process.

Instructions on how to register and/or retrieve an encrypted message will be included in any secure email you receive from Citi.

The default delivery option for Citi Secure Email is Web-based via the Citi Secure Webmail Center. If you currently use S/MIME or PGP and wish to receive secure email via one of these encryption methods, please contact the Citi Secure Email Help Desk at (866) 535-2504 (inside the U.S.) or +001 (904) 954-6181 and ask to be set up as a PGP or S/MIME user. Help is available 24 hours per day, 7 days per week.

Where can recipients get more information about encrypted email from Citi?

For detailed information, please download the quick reference:

Who can secure email recipients contact for assistance?

Recipients can call the Citi contact that sent the email or the Citi Secure Email Help Desk (866) 535-2504 (inside the U.S.) or +001(904) 954-6181. The help desk offers immediate, multilingual assistance 24 hours per day, 7 days per week, 365 days per year. Help is also available via email at (email answered within 24 hours).

This page was last updated on October 26, 2011.
We may update this page from time to time, so please check periodically.

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